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Questions about your order, your Relivio, or anything else — we respond within 24 hours, every day of the week.
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Contact Info
Hours
Monday – Sunday
We reply 7 days a week, including weekends
Shipping
Estimated delivery · 8–10 days
Free tracked shipping included
✓ Average response time: under 24 hours
Quick answers
Once your order is on the way, you'll receive a tracking email automatically. Most orders arrive within 8–10 days. If you haven't received a tracking number after 3 business days, email us with your order number.
Email us at support@relivio-massage.com within 30 days of receiving your order. No return shipping needed — we'll process your full refund once we verify your request. Usually resolved within 24 hours.
We're sorry to hear that. Email us a photo or short video of the issue and we'll send a replacement at no charge — no need to return the damaged unit.
Contact us as soon as possible at support@relivio-massage.com. If your order hasn't shipped yet, we can modify or cancel it. Once shipped, we can process a refund after delivery.
30
Days
30-Day Money-Back Guarantee
Not satisfied? Contact us within 30 days for a full refund. No return shipping. No questions asked.